Healthcare

How Narayana Health Accelerated Sales Readiness and Cut Ramp-Up Time by 45%

45%

Reduction in new sales hire ramp-up time

95%

Team-wide knowledge score on new product launches

About

Narayana Health is one of India's largest and most respected healthcare providers, operating a network of hospitals and heart centres. With a mission to deliver high-quality, affordable healthcare, their teams must be equipped with the latest knowledge on complex medical products and services.

Industry

Healthcare

Company size

10,000+ employees

Founded

2000

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"In the healthcare space, speed and accuracy are everything. We needed a way to ensure our sales teams weren't just trained, but were truly field-ready on a product portfolio that is constantly evolving. Ostronaut was the answer."

Preeta Mohanty

Head of HR

The Company

A Leader in Comprehensive Healthcare

Narayana Health stands at the forefront of the medical industry, renowned for its commitment to clinical excellence and patient care. Its sales and partnership teams are critical to this mission, responsible for communicating the value of sophisticated medical devices, services, and new care protocols to a highly-informed audience of clinicians and administrators.

The challenge

Keeping Pace with Medical Innovation

The primary challenge was speed. Traditional training methods—static PDFs, long video calls, and annual workshops—were too slow to keep up with Narayana's dynamic product pipeline. Sales reps struggled to absorb and retain critical information, leading to inconsistent messaging and longer ramp-up times for new hires. The company needed a system as agile as its R&D.

"We realized our static playbooks were becoming obsolete the moment we published them. We were testing knowledge with quizzes, but we weren't building true capability. That gap was costing us time and opportunity."

Sarah Donovan

VP of Finance

The Solution

Just-in-Time Learning for a Dynamic Field

Ostronaut was implemented to transform Narayana's enablement strategy. The AI platform ingests the latest product specifications, clinical data, and sales best practices directly from their source documents. It then automatically generates interactive, bite-sized micro-lessons and realistic sales scenarios. New updates can be pushed to the entire sales team’s devices in minutes, ensuring every rep has the most current information exactly when they need it.

The Results

Measurable Readiness and Business Impact

The impact was immediate. With Ostronaut, Narayana Health reduced the time it takes for a new sales hire to become fully productive by 45%. Knowledge assessments showed a 95% average score on new product information across the team, proving deep comprehension. Most importantly, this translated directly to the bottom line, with new hires showing a 15% higher rate of quota attainment in their first six months.