Retail

How Boingg Cut Onboarding Time by 50% and Ensured Consistency During Rapid Growth

50%

Reduction in onboarding time for new sales and ops hires

100%

Consistency in process training across the organization

About

Boingg is a fast-growing direct-to-consumer brand specializing in children's furniture. Their success is built on a commitment to quality and an exceptional customer experience, which requires highly-trained and consistent sales and operations teams.

Industry

Retail

Company size

51 - 200 employees

Founded

2020

Share

"As we grew, we saw small inconsistencies in training snowball into larger operational issues. We needed to move from ad-hoc, manager-led training to a single source of truth that could scale with us. Ostronaut provided that foundation."

Daniel Hwang

CFO

The Company

Scaling with a Focus on Quality

Boingg has captured a loyal customer base by offering high-quality products backed by outstanding service. As the company experienced rapid growth, maintaining that high standard across their expanding sales and operations teams became their number one priority. Every new hire needed to be a perfect extension of the Boingg brand from day one.

The Motivation

The Perils of Inconsistent Training

Boingg’s training was largely informal, relying on individual managers to onboard new team members. This led to inconsistencies in process knowledge, from how to handle a sales inquiry to how to manage an inventory exception. This created inefficiencies, risked customer satisfaction, and consumed a huge amount of manager time that could have been spent on coaching and development.

"We had our best practices written down in SOPs, but they were just static documents. There was no way to ensure they were being read, understood, and consistently applied by everyone."

Sonya Deng

Controller

The Solution

A Centralized, Engaging Learning Hub

Boingg used Ostronaut to create a centralized learning hub for all sales and operations training. They fed their existing SOPs, sales scripts, and process documents into the platform. Ostronaut's AI converted this material into a structured, engaging onboarding path with interactive lessons, knowledge checks, and clear completion tracking. Managers could now assign this standardized path to every new hire, confident they were receiving the exact same high-quality training.

The Results

Faster Onboarding, Flawless Execution

By automating foundational training, Boingg reduced the time it takes to get a new hire fully productive by 50%. The platform ensured 100% consistency in all process training, eliminating costly variations in execution. This also freed up an estimated 75% of the time managers previously spent on repetitive training, allowing them to focus on higher-value coaching and performance management.